Shippings & Returns

Minimum Order

Minimum Order is 18€ / £16, shipping cost not included.

Payment methods

Wire transfer

After receiving your order, we will send you a confirmation mail with required information to make payment. Once you receive this info you can transfer total amount to our bank account. This step represents the order confirmation. During transferring process, we need that you specify your order number, name or client number and total amount,  so we can process your order as quickly as possible.  A very effective help is to send us your proof of payment once it's done by mail to info@bestsellermodels.com. This method has no aditional costs, you only pay for ordered items plus shipping costs.

PayPal

You can shop quickly and securely with your PayPal account. Once selected, this payment option in the purchase process, you will be redirected to PayPal to follow the usual protocol with this type of purchase: login, enter your password and confirm the payment. Paypal also allows you to make payments through your credit card without having to be registered. That easy. Without offering more data than necessary and with the security of the most widespread online payment system in the world.

Once you have done this, automatically you will be redirected again to bestsellermodels, where you can see the confirmation of your purchase. This payment method has a supplement of 4%, which will be applied during the purchasing process.

Shipping Options

During the purchasing process through the online store, different shipping options will be offered, depending on the delivery address. We work with two logistic partners: SEUR (DPD) and Correos.

SEUR: Standar Delivery.

Air Shipping from Canarias combined with SEUR24 service, with delivery time 1 to 2 working days. Home delivery with tracking. Only available for delivery to Peninsula, Baleares y Portugal. Envelope or Box maximum dimensions: Length + Heigth + Width = 240cm

SEUR: Free Canary Express.

Express delivery with 24 hours of transit time with SEUR24 service. Home delivery with tracking. Only for Canary islands. Envelope or Box maximum dimensions: Length + Heigth + Width = 240cm.

SEUR (DPD handled): Courier Delivery to Europe.

Air Shipping from Canarias combined with DPD Classic service, with delivery time between 2 - 5 working days. Home delivery or concerted parcel shop with tracking. Only available for shipping to UK mainland, Germany, Italy, Austria, France, Belgium, Luxemburg. Maximum weight per package: 2000g. Envelope or Box maximum dimensions: Length + Heigth + Width = 240cm.

CORREOS: Economy Shipping to Europe.

International registered mail with estimated delivery time depending on countryHome delivery with trackingMaximum weight per package: 1000g. Envelope or Box maximum dimensions: Length + Heigth + Width = 90cm, in those cases the package exceed this maximum we will send it using CORREOS package service. We will contact customer to provide more detailed information about shipping costs.

CORREOS: Standard International Delivery.

International registered mail with estimated delivery time depending on countryHome delivery with tracking. Maximum weight per package: 2000g. Envelope or Box maximum dimensions: Length + Heigth + Width = 90cm, in those cases the package exceed this maximum we will send it using CORREOS package service. We will contact customer to provide more detailed information about shipping costs.

Except for non-EU countries and Economy shipping to Europe, import duties, taxes and charges are always included in the ítem price or shipping costs.

If the package has clear evidences of outside damages that could have been caused during the transport, please, remark that fact on the bill of collection, so that we can claim the insurance of the delivery if the items inside the package are damaged too. 

Shipping cost

Shipping costs for Standar Delivery to Peninsula, Portugal & Baleares is always the same (8,9€), independently of shipping weight or volume. 

Shipping costs for international deliveries are automatically calculated by our web system based on the weight of the order. During the checkout process, when selecting the shipping method, this cost will be clearly indicated. All products offered through our website have been weighed so that the customer pays the shipping cost tighter as possible. Some items are especially large, in this case the volumetric weight will be applied, following the parameters set by our logistics partners. In those cases, we will contact customer to provide more detailed information.

Delivery

The delivery of purchases is the result of the sum of processing time of the order and shipping time. Processing time is 48-72 hours since the reception of the payment (excluding Saturdays, Sundays and holidays). For Wire transfer shipments this period begins once the payment has been credited to our account. Payments by paypal are immediate. 

Delivery time varies depending on the shipping method chosen. Shipments by courier deadlines are shown during the purchasing process. For shipments made by Correos certified mail a delivery time will be shown that should be considered as a rough estimate of it.

Product availability

We do not sell items that do not have stock. All items offered on the website as available (green button) are in stock at our facilities and can therefore be sent immediately.

Products that are marked as new in our store are not in stock, but ordered at manufacturer. In detailed view of this product, you can ask us to be notified when it is available.

The stock indicated on the site may contain errors, in any case, these are occasional and infrequent. In the event that any item purchased in one order is not available, complete refund will be done. If this amount exceeds the 20% of the total order amount, the customer will be advised to offer the possibility to wait for the rest of the material or to continue or cancel the order.

Shipments worldwide

We accept orders from anywhere of the world, provided logistics companies we work with offer delivery services there. Please, remember we cannot send sprays or flamable items to countries where the delivery must be done by air.

Returns

You can also return items communicating with us by e-mail (info@bestsellermodels.com) and sending those articles in the way we will ask for. Shipping charges are not refundable except for defective products or incorrect shipments.

Return period is 14 days from the reception of the order. The product must be in perfect condition in its original packaging and with accessories or gifts including. After checking the status of the product, refund of the amount will be done through the same payment method used by the client.

No changes of consumable products (such as paint cans, glues, etc.) are permitted.