Terms and Conditions

OVERVIEW

All sales made on this website shall be deemed subject to these Terms.
All prices included the I.V.A. The colors in silicone products may differ from those shown in photographs.

Everything written below refers to products in stock. If it were not so, we will contact the customer to inform any impacts on the delivery time, changing the shipping if necessary. In case you can not specify a delivery date will be required to reimburse the amount of products that have not been issued either by the same means that were paid or by money order to the billing address of the order.

DELIVERY AND PAYMENT
Term delivery from 2 working days. The cost of this service is 7.00 € 14.90 in domestic shipments and international shipments. Chocolate Organiko not responsible for orders that have been submitted and have not been received by the customer because the customer has provided the wrong address, theft or other reasons, although it welcomes both its right to act in good faith and make forwarding without additional cost to the customer when he sees necessary.

You have the following payment methods:
Transfer: You can transfer or deposit the amount in the account specified when ordering. Do not forget to put your order number. CTA beneficiary .: Chocolate Organiko.
Card payment: Use this payment gateway known to operate safely.
 
WARRANTY
When the Product or Products purchased they present a lack of conformity not correspond to the features offered, they present defects that prevent their normal consumption according to its nature, the customer is entitled to consolidation of the acquired property within six months from the purchase and the conditions and with the evidence regulated in the Consolidated Text of the General Law for the Protection of Consumers and Users, without prejudice to the powers of Chocolate Organiko to verify the correctness of defects, its origin and the time of onset.

In any case, the customer must request the product collection Chocolate Organiko within a maximum period of two months from the finding of default and must disclose the nature of the problem, the time and conditions of their appearance.
 
Likewise, the Customer is entitled to sanitation by following the rules of Article 118 et seq gone Refund Text of the General Law for the Protection of Consumers and Users. In any case the guarantee regulations on sale of consumer goods required under applicable law apply. If the product is defective, Chocolate Organiko be responsible wherever possible replace the product at no cost to the customer. In the event that for reasons of availability could not provide a replacement product, a full refund of the purchase will be made.

RETURN POLICY
Under current legislation, it can be repaid product for whatever reason, within 14 calendar days from receipt of the goods by the customer. For this purpose must meet the conditions set conditions on this page. You may do so by completing the withdrawal document to be requested via e-mail.
 
Return Conditions

All merchandise must be returned in its original packaging with all accessories containing, in perfect condition and protected, avoiding stickers, seals or adhesive directly onto the surface or item packing tapes. Otherwise Chocolate Organiko reserves the right to refuse the return.
 
Once completed and submitted the return document will receive the instructions for you to let us get to our facilities to your email. You must send the goods without delay, within a maximum period of 14 days to communicate his desire to practice law.
 
Transportation expenses incurred in the return will be your responsibility. You are free to choose and find the agency that best suits your needs and offer you the most competitive rates. However you can make a cost estimate that may lead to his return here:
http://www.seur.com/calculador-tarifas.do
http://www.tourlineexpress.com/servicios/calculo.aspx
https://www.zeleris.com/no_abonados_calcular_precios.aspx
http://www.correos.es/ss/Satellite/site/pagina-calculador_tarifas/sidioma=es_ES

Once received the goods and checked that is in perfect condition, the refund will be processed. We will refund the payment received from you, including the delivery charge with the exception of the additional costs resulting from the choice by its share of a mode other than the least expensive type of standard delivery offered by us. We will make the payment within a period of 14 calendar days to exercise its right of withdrawal. Until we have not received the goods we may withhold reimbursement.
 
Send conditions
 
Shipping costs vary depending on the selected mode (domestic shipping, international shipping). No shipping fees if the order exceeds 90 € on domestic shipments and 300 € in international shipments (outside Spain).
 
The territories in which orders are delivered are indicated in the shop on-ine.
 
In the case that fall additional costs Chocolate Organiko due to not collecting false shipping address to the transport agency / Post an incomplete address or recipient false shipping, these costs will be reimbursed Chocolate Organiko by the customer, except where it is not responsible for the falsity of the information.
 
The deadlines vary from country to country. The goods will be sent without delay, no later than 30 days after the order was formalized. Once this period exceeded will be automatically refunded to the customer.